Who We Are

Performance Management Associates is your partner in achieving strategic business goals.  Our focus is on helping you improve your bottom line by working with your greatest asset, your employees. 

Our mission is simple, to assist you in achieving superior performance and profitability through the implementation of innovative, highly customized training and consulting solutions. Our belief is that by learning everything we can about your business, and developing a clear understanding of management’s goals and objectives,  our customized and targeted solutions will help you do what you do…only better!

With broad executive experience in management, sales, and customer service, the PMA principals bring first-hand best practices and proven techniques to your organization.  We take pride in our years of experience and bring that to your organization on a personal level.  Performance Management Associates does not employ a staff of trainers; our principals train, facilitate, and consult with you and your teams directly.


“I have had the opportunity and pleasure to work with (Performance Management Associates) since 2002, when I was hired to establish a Human Resources department within The Beacon Mutual Insurance Company, a company Pam Heffernan was consulting for.  Pam worked very closely with me and acted in an advisory capacity to ensure my transition into Beacon went smoothly.  Pam’s demonstrated knowledge of the various aspects of employee development and education made her an invaluable resource, mentor and friend." 
Pam Alerie
Vice President
The Beacon Mutual Insurance Company