Pamela Heffernan

Pam Heffernan has brought leadership, management, technical and sales experience to the companies she has worked with over the past 30 years. 

Pam developed her leadership skills by tackling challenging tasks throughout her 14-year career with IBM Corporation.  Pam started with IBM in the late 1970’s as a marketing support representative.  Her career moved quickly through a host of sales, sales management and staff management positions.  In the late 1980’s Pam was one of the first manager’s to take over a software sales group within the IBM sales organization. She led a group of professionals whose mission was to introduce IBM customers in the Northeast to a host of new software applications. In their first year Pam’s software unit obtained 120% of their objectives, substantially increasing IBM’s presence as a software company.

In 1991, a software company in Rhode Island recruited Pam to head up the support services arm of the organization.  As Vice President of Product and Customer Services, Pam had responsibility for product quality, sales support, education and training, distribution and customer satisfaction.  

Pam and her partners formed Performance Management Associates in 1993.  Their mission is to provide top quality, innovative and customized training and consulting solutions for their clients.  Pam is also affiliated with Bryant College’s Executive Development Center as an adjunct faculty member in the Center, focusing on programs dealing with leadership, communications, and employee development.

Pam is a graduate of Holy Cross College.  She is past President of the Rhode Island Special Olympics, an organization she had been involved with for over eight years. She was chairperson for the 2006 Hasbro Children’s Hospital Gala; raising over $650,000 for the Hospital.  Pam also served on the Board of Directors for Leadership Rhode Island, an organization devoted to building leaders within the business community.