Leadership & Management

“In addition to establishing the employee development and education programs, Pam facilitated the team that developed and introduced Beacon’s corporate Vision and Values.  She also facilitated numerous Senior Management Team Strategic Planning sessions and department level process improvement programs.”
Pam Alarie
Vice President
The Beacon Mutual Insurance Company

 

Management and Leadership Excellence

The role of a manager and leader is an inexact science due to the complexities and differences among individuals.  A manager must at times be a friend, a counselor, a confidant, a stern taskmaster, and an efficient business executive.  The superior manager is a person who can mold a variety of different personalities into an effective team in order to produce predictable results month after month. 

However, there are no final answers in dealing with employees. Due to the complexities of human personality, an excellent manager and leader is always aware that the individual facing him or her across the desk is unique.  The ideas and information contained in our program will enable your management team to maximize their effectiveness in influencing, leading and managing others towards superior results.

Management and Leadership Excellence Competencies Include:

Managing vs Leading
Management is a set of skills and processes designed to assist with the running of a company or department on a daily basis.  Leadership is the art of creating the environment that allows creativity, vision, and employee ownership and accountability.  Identifying success factors and core competencies required to be a leader, as well as a manager, and when each of these behaviors is required within your organization is critical for your management team.

Understanding the Generations
For the first time in recent history, there are four generations working side-by-side in organizations. This has become the largest demographic shift since women and members of minority groups began entering the workforce in significant numbers decades ago.  Each of the four generations, their backgrounds and work styles are explored, as well as unique ways to lead each effectively.

Leading High Performing Teams
In today’s competitive environment organizations must maximize the effectiveness of all their employees.  A crucial component of this effectiveness resides in your managers’ ability to foster an environment based on mutual trust, respect, open communications and clear problem-solving abilities.  Through this highly interactive program, your managers will learn the qualities and behaviors of successful teams and will be given the opportunity to practice these behaviors in a fun, learning environment. 

Setting the Direction
A key to success in any walk of life is the ability to develop a plan and stick to it. In order to be successful, your management team needs to know where they are taking their staffs, and every employee needs to understand how they contribute to the success of the organization, the department, and their team.  A clear vision, and targeted goals will help create ownership and accountability throughout the organization.

The Performance Management Process
All individuals need to understand what is expected of them, and what outcomes they need to produce.  In addition, individuals need to know how they are doing in achieving those outcomes.  Built around your unique Human Resource processes, we will provide your managers with the steps to successful performance management; keys to implementing the plan; and the philosophy behind creating a performance based management system. 

Coaching for Success
In today’s competitive market it is difficult to find and keep a product oriented competitive advantage.  People are your company’s most valuable asset.  For employees to maintain their competitive edge effective managers and leaders must be able to coach them to excellence.  Your managers will create a talent assessment of their teams; learn when to coach; keys to coaching each member of their team; a model for the coaching conversation; what problems to avoid; and the rewards and pay-offs to helping employees maximize their core competencies.

Managing the Problem Employee/Dealing with Difficult Conversations
Problem employees not only negatively impact their own areas of responsibility, but also the contribution of others.  Unfortunately, confronting these individuals can be uncomfortable for managers.  Understanding a model for these difficult conversations with their employees will result in management confidence, and employee performance improvement through a clearly identified action plan.

Effective Delegation
Delegation is one of the essential skills of effective management.  Management has been defined as “getting results through others,” that requires effective delegation of tasks, duties and responsibilities to a staff.  The reality is that many managers are often unwilling or unable to delegate due to a lack of understanding of how and why this important skill is necessary.

Situational Leadership
Based on the Blanchard-Hersey model of leadership, this module reminds your managers that there is no “one best way” to influence others.  To be effective, management style should be driven by the personality and “readiness” of the individuals being managed and influenced. 

Communicating for Results
85 % of our success is based on how well we communicate with others. There are many skills required to be a successful leader; most, if not all of the skills, depend on one thing, communications.  Managers and leaders must be able to clearly articulate their thoughts, listen actively to their teams, and understand the impact that personalities have on the communication process.

Leading Change
Most change initiatives within organizations are usually met with resistance at various levels.  Managers are instrumental in leading employees through the maze of emotions and actions that are necessary for successful results.  Shared commitment to change develops only when your employees feel they are part of the process.  This requires managers to develop strong communication skills that will spark discussions and keep everyone focused on moving initiatives forward. 

Keys to Behavioral Interviewing
Hiring the wrong people is a costly mistake in today’s business world.  Ensuring that your managers are maximizing the interview process requires a shift in their thinking.  Hiring the best candidates for your organization is a process that requires understanding the competencies of the open position, and asking the right questions of the candidate to fully understand if they can be successful in the role, and in your organization.